Troubleshooting Logitech G Hub on macOS Mojave: How to Fix It

Are you having trouble starting Logitech G Hub on your Mac running macOS Mojave Version 10.14.4? This guide will walk you through several steps to diagnose and resolve the issue, ensuring that Logitech G Hub is properly installed and working on your system.

Step 1: Force Quit Logitech G Hub Completely

When an application fails to start, it can sometimes be due to background processes that are still active. To ensure that Logitech G Hub is fully terminated, follow these steps:

Press Command Option Esc to open the Force Quit Applications window. Find Logitech G Hub in the list. If it is not listed, use Activity Monitor. Open Activity Monitor from Applications > Utilities. Look for any processes related to Logitech G Hub like g-hub. Select any processes and click X to force quit them.

Step 2: Remove Logitech G Hub Preferences and Support Files

Leftover files can cause issues, so removing them can help resolve problems:

Open Finder and click on Go in the menu bar. Hold down the Option key and select Library (this folder is hidden by default). Navigate to the following folders and delete any Logitech or G Hub-related files: Application Support/Logitech Caches/com.logitech.g-hub

These steps can help clear up any potential conflicts.

Step 3: Reinstall Logitech G Hub

Once you have ensured that all related processes and files are removed, reinstall the application:

Download the latest version of Logitech G Hub from the official Logitech website. Install the application by dragging it into the Applications folder.

Step 4: Check for macOS Updates

Ensure your macOS is up to date as compatibility issues can arise with outdated software:

Go to > Software Update. Check for any available updates and install them if necessary.

Step 5: Grant Permissions to Logitech G Hub

Sometimes, additional permissions are required for the application to run correctly:

Go to > Security Privacy > Privacy tab. Check under Accessibility and Input Monitoring to see if Logitech G Hub is listed. If it is, ensure the checkbox is checked. If it’s not listed, you may need to add it manually by clicking the lock to make changes.

Step 6: Restart Your Mac

After performing the steps above, restart your Mac to ensure all changes take effect:

Force quit all applications. Hold down the Shift Command Option Power keys. Log in to your Mac.

Step 7: Contact Logitech Support

If the issue persists after following these steps, consider reaching out to Logitech's support for further assistance:

Visit the Logitech Support website. Fill out the support request form with your system information and Logitech G Hub issue details.

Conclusion

By following these steps, you should be able to resolve the issue with Logitech G Hub not starting on your Mac. If you continue to experience problems, contacting Logitech support is the next logical step.